Terms & Conditions

Please read the following terms and conditions carefully as use of and/or buying from the zikkta.com site (Site) means that you will be bound by them. In certain instances, these terms incorporate statements to be found in the Security & Privacy, Payment, Returns & Refunds and Delivery sections of our site.

1. Waiver

Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate, or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.

2. Definitions

For the purposes of these Terms and Conditions the following definitions apply.

Contract. The contract for sale by us and purchase of Goods by you.

Goods. The range of pet products which are available for purchase from this site in accordance with the terms.

Site. Our world wide web address www.zikkta.com.

We. Zikkta, zikkta.com, Mungo Horn Ltd (company registration no 13076660), 36a Station Road, New Milton, Hampshire, England, BH25 6JX. VAT: GB371121142

3. Use of this Site

The content of this Site is owned by or licensed to Zikkta, a brand of Mungo Horn Limited. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site without the permission of Zikkta. You may view or print individual pages only for your own personal use.

Zikkta may suspend, alter, restrict or terminate at any time access to or use of this Site.

4. Limitation of liability

This Site should only be used for information purposes. Zikkta shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site except as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. Zikkta is not responsible for the Site’s accuracy or its fitness for a particular purpose or the reliability of the access to this Site.

Zikkta is not liable for any damages or losses resulting from your use of or inability to use this Site. Zikkta does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.

We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of Zikkta or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.

5. Content and advertisements

This Site also contains links to other sites which are not under the control of and are not maintained by Zikkta These links are provided for your convenience only and Zikkta is not responsible for the content or availability of those sites.

6. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy.

7. Pricing

All prices quoted are in British pounds (£) and include Value Added Tax (VAT). If the price goes up or down in between you placing and receiving your order, we will honour the original price.

8. Ordering and stock availability

We aim to display only items that are in stock and which can be dispatched to you quickly. From time to time we may sell out of some lines, in which case we will aim to advise you within the 10-14 day delivery period. If this does occur, you will be given the opportunity to order an alternative or receive a full refund for the full price you paid.

Your order confirmation email is only an acknowledgement of your order and not an acceptance amounting to a contract. The contract commences upon despatch of the goods.

Zikkta makes no representation as to the goods, items, products or services referred to in, or sold from, this Site as being available or suitable for use.

Products sold on Zikkta.com are for use in a domestic setting. If you wish to purchase items for commercial use please contact Zikkta Customer Services on 0330 001 0082 to discuss your product needs. Products for use in commercial settings get more wear and tear than in a domestic setting and are necessarily more robust. For this reason, we request that you contact us to discuss your requirements.

9. Cancellation

If you change your mind about anything you order, you can cancel that order free of charge so long as you do so within 14 working days of receipt of goods. You do not have to provide any reason for cancellation. Goods may be on their way to you. We will cancel any such order without charging you, with the exception that we reserve the right to make a charge for the return of the goods when necessary. In the event of cancellation, we guarantee to refund your money within 30 days.

10. Warranties

We aim to deliver goods of the highest quality. Where the Goods are products, we warrant that they will meet their specification.

11. Changes to the terms

Zikkta reserves the right to remove, modify or change, without notice, any information on this Site from time to time. Zikkta may change these terms at any time by posting notice of the changes on the Site. If you use the Site after Zikkta has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site.

12. General

E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address.

To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and do not affect their interpretation.

These terms supersede any representation made by us or any of our employees or agents.

13. Statutory rights

The consumer’s contract with Zikkta does not affect the consumer’s statutory rights.

14. Governing law and jurisdiction

These terms and your use of this Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

15. Products

Please note that some products on Zikkta.com are subject to natural wear and tear. Every individual or pet or will behave differently to the items sold on this website. Chew toys are made tough but not so hard, to cause injury to your pet.

16. Products

At zikkta.com we are committed to giving you the best possible products, prices and service.

Should any product purchased from zikkta.com be found to be faulty, damaged in transit, or differing from the description given at the zikkta.com website, we will be pleased to arrange either a refund or a product replacement at the discretion of the customer. All returns must be notified to zikkta.com within 30 days of delivery of the product.

In the event of a customer purchasing an item from zikkta.com mistakenly and through no fault of zikkta.com, we will be pleased to replace or refund the item provided that the original item is returned to zikkta.com unused and in a sealed condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, zikkta.com reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

This does not affect your statutory rights as a consumer.

To arrange to return a product or for further information about returns or refunds please contact us using our online form or telephone us on 03300010082

For further information please visit our Terms and Conditions pages.

17. Shipping Information

We offer the following delivery services.

Express Delivery

Some items are available for Express Delivery, for only an additional £3.00.

To make things easier for our customers we show on the product page beside the icon when this will be delivered if Express Delivery is selected at the checkout.

Please Note: The delivery date changes each day at 11am and will also change to take account of weekends and courier bank holidays.

Free Delivery

We offer FREE DELIVERY on most UK orders over £20*

Your order will be delivered on a Standard Delivery service.

Standard Delivery

Our standard delivery charge is £4.99 no matter how many items you order. Regional surcharges may apply and will be clearly shown at checkout.

For customers who opt for Standard Delivery we will usually despatch your goods within 1 days (excluding weekends and bank holidays) and these will be delivered by one of our courier partners on a 2 or 3 day service, so it will take 3 to 5 working days to get the goods to you.

If a customer places an order on a weekend, we aim to have the goods before the next weekend. Some items delivered from our satellite warehouses may take a little longer to be delivered; in these cases, you will be alerted to our expected despatch lead-time before checkout.